Privacy Policy for Chronos Kitchen

At Chronos Kitchen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our online platform and services, including authentic Cantonese and Szechuan cuisine, Dim Sum, event catering, gourmet meal kit delivery services, culinary robotics integration, smart kitchen timer solutions, and bespoke kitchen automation system design, real-time ingredient freshness tracking. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

• Personal Data You Provide Directly: This includes information you give us when you make a reservation, place an order (for catering, meal kits, or online orders), sign up for newsletters, inquire about our culinary robotics or kitchen automation services, or contact us directly. This data may include your name, email address, phone number, physical address, payment information (processed securely by third-party payment providers), and dietary preferences or allergies relevant to our culinary services.
• Technical Data: When you visit our online platform, we may automatically collect certain information such as your IP address, browser type, operating system, unique device identifiers, referring URLs, and information about how you interact with our site (e.g., pages visited, timestamps). We use cookies and similar technologies for this purpose.
• Usage Data: Information on how you use our services, including interaction with our culinary technology features, order history, and preferences.

2. How We Use Your Information

We use the collected data for various purposes, primarily to provide and enhance our services:

• To Provide and Maintain Our Services: Fulfilling restaurant reservations, processing food orders (dine-in, takeaway, delivery), managing catering events, delivering gourmet meal kits, and responding to inquiries about our culinary technology.
• To Improve Our Services: Analyzing usage patterns to enhance our menu offerings, optimize our delivery services, refine our culinary robotics and kitchen automation solutions, and generally improve user experience on our online platform.
• To Communicate with You: Sending order confirmations, updates about your catering or meal kit delivery, newsletters (if you opt-in), and information about new products or services related to our restaurant and technology offerings.
• To Ensure Security: Protecting our online platform and customers from fraud and unauthorized access.
• Legal Compliance: Fulfilling our legal obligations, resolving disputes, and enforcing our agreements.
• For Bespoke Kitchen Automation Projects: Using collected data to design, implement, and support customized kitchen automation systems for our clients, ensuring tailored solutions.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with limited third parties under specific circumstances:

• Service Providers: We employ third-party companies and individuals to facilitate our services (e.g., payment processors, delivery partners for meal kits, IT support, analytics providers for our online platform). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: If Chronos Kitchen is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as a business asset. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and secure data storage. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights (GDPR)

Under GDPR, you have certain rights concerning your Personal Data:

• The Right to Access: You have the right to request copies of your Personal Data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your Personal Data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Links to Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us: